Core Skills: Professional Skills (1 CPD unit for Lawyers) – Video Replay (Recorded 22 October 2020)






Session Length: 1 hour
CPD Points Awarded: 1 point

The Core Skills: Professional Skills is a 1 point CPD workshop that is designed to establish or supplement a number of essential migration industry skills.


  • Professional Skills – Client Interview and Client Management Skills
    • Pre-interview preparation
    • Giving Advice
    • Ensuring Client Understanding of Advice
    • Managing Client Expectations
    • Dealing with Difficult Clients
    • Giving Advice on Negative Outcomes

The Workshop is intended to provide Registered Migration Agents (RMA professionals) and Lawyers with an enhanced skill-set in managing clients files and good internal business practice.

For Lawyers: 

Continuing Professional Development (CPD): This professional development activity has been designed to meet the CPD needs of lawyers. If this session does meet your CPD needs according to the Uniform CPD (Solicitors) Rules 2015 available at you may claim 1 CPD unit for each hour of attendance (breaks not included).

The section covered in the Professional Skills component of the workshop falls within the Professional Skills CPD field for Lawyers.